Refund and Returns Policy
1. Obtaining a Return Merchandise Authorization (RMA) Number:
- Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number.
- To request an RMA number, please email [email protected] with the following information:
- Customer name
- Invoice number
- Serial number (if applicable)
- Description of the issue
- Return instructions will be provided via email upon approval of your request.
2. Shipping the Return:
- Customers are responsible for shipping the product back to the designated Rush Bargains warehouse.
- You may use UPS, FedEx, or any other ground parcel carrier of your choice.
- Returns must be shipped within 30 days from the date of purchase.
3. Fees and Credits:
- A restocking fee of up to 30% and the cost of freight will be deducted from the refund.
- If the purchase was made with a credit card, the refund will be processed to the original payment method minus the restocking fee and shipping costs after the returned product has been received and inspected.
4. Conditions for Return:
- Credit will not be issued for items unsuitable for resale.
- Returned merchandise must be in its original packaging and is subject to inspection.
- Items that have been opened, marked, have stickers or writing, or have damaged packaging will not be accepted.
5. Non-Returnable Products:
- Due to health and hygiene concerns, certain products may not be returned if they are found to be opened or used:
- Items used for storing, preparing, or cooking food
- Products that pose a hazard to customers after use
- Used cooking utensils and knives, or those missing original packaging
- Items such as batteries and inflatable products with CO2 canisters may have special shipping requirements and may not be returnable.
6. Return Address:
- Returns should be sent to the appropriate Rush Bargains warehouse as instructed. Do not send returns to the office address.
7. Shipping Damage Liability:
- Rush Bargains is not liable for damages caused during return shipping.
- Customers are advised to purchase insurance for all return shipments.